If your pain clinic or physician is no longer available, your insurance company has case management specialists who can help connect you with care or help you with next steps. Phone numbers for Managed Care Organizations in Kentucky are below. If you have private insurance, you can locate the phone number to contact your insurance company on the back of your insurance card.
More information about managing your health during this event and navigating the healthcare system to obtain care is available here: Pain Clinic Closure Survival Guide
Kentucky Medicaid Managed Care Organizations (MCO)
Aetna Better Health of KY 1 (855) 300-5528
Anthem Blue Cross Blue Shield 1 (855) 690-7784
Humana CareSource 1 (855) 852-7005
Passport Health Plan 1 (800) 578-0603
Wellcare of Kentucky 1 (877) 389-9457
KY Help Center 1-866-908-6483
The KY Help Center provides a toll-free Treatment Referral Line for anyone seeking assistance with a substance use disorder. This line is available during normal business hours, 8 a.m. to 5 p.m., Monday through Friday. Individuals seeking treatment for themselves or others – as well as family members who have questions or are in need of support – can call the referral line to learn about available treatment programs in the region and the appropriate steps they must take in order to enter a program that will meet their needs. All calls are kept confidential.
A real-time substance use disorder treatment availability locator and information center for Kentucky
National Suicide Prevention Lifeline 1-800-273-8255
Or chat at SuicidePreventionLifeline.org